Careers

Open Positions

Marketing & Sales Coordinator

Responsibilities and Duties:

• Responsible for coordinating exhibiting at a wide-range of large and small conferences and events.
• Work with the marketing and sales team to plan events, pre- and post-event promotions, brainstorm ideas, and coordinate execution.
• Perform ROI analysis and compile key learnings and results.
• Manage and track event calendar.
• Manage the RightEye social media accounts: Facebook, LinkedIn, Twitter, Instagram. Create social media plans aligned with marketing and event efforts.
• Assist in drafting marketing materials including product communications, flyers, brochures, and prospect offers.
• Distribute sales leads based on established distribution protocols.
• Collaborate daily with the sales team and marketing department to ensure the CRM system is up to date and tracking marketing campaigns and lead sources.
• Support Marketing team, Business Development Representative and sales team by vetting, formatting and importing leads lists into Pardot/Salesforce

Qualifications and Requirements:

• Bachelor’s degree in marketing, business, or related field preferred
• 2+ years’ experience in marketing or sales.
• Exceptional communication, organizational and program management skills.
• Strong written and verbal communication skills.
• Solid analytical and reporting skills; comfortable with a spreadsheet and analyzing data to report on metrics.
• Working knowledge of relevant marketing tools (e.g. Pardot, Salesforce, WordPress, etc.)
• Demonstrated multitasking and critical thinking skills are a must.
• Knowledge of social media marketing.

Apply today! Send you resume and cover letter to: careers@righteye.com

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Customer Technical Support Representative

Working in our Customer Success Department, you’ll be responsible for all aspects of assisting our customer base with tier 1 technical support. You’ll interact directly with customers and provide exceptional service. You will also work closely with RightEye’s product development, marketing, and sales teams, as well as other stakeholders, to drive continuous service improvement efforts.

Responsibilities and Duties:

• Provide technical guidance and application support for incoming customer queries (email & phone).
• Tier 1 troubleshooting, repairing, and configuration of RightEye technology such as usability, system access, hardware/software issues, connectivity issues, etc.
• Demonstrate patience and empathy while working one-on-one with clients to find sustainable solutions for easy to moderate technical issues.
• Capture and communicate actionable insights regarding product issues and enhancements for use in product planning and development prioritization.
• Utilize our existing technology stack and workflows in Salesforce, RingCentral, Jira, Outlook and other integrations.
• Document and update all customer interactions in Salesforce.
• Perform additional functions as requested by management

Qualifications and Requirements:

• Proficiency in technical troubleshooting methods including Windows operating systems and internet connectivity. 
• 3+ years of experience in technical customer support
• Associates degree or higher in IT preferred
• Excellent verbal and written communication skills
• Ability to demonstrate troubleshooting process
• Ability to maintain professionalism in challenging situations
• Self-motivated with a strong desire to stay customer-centric
• Demonstrated multitasking and critical thinking skills are a must.  
• Experience with Salesforce or other CRM preferred
• A+ Certification or higher preferred

Apply today! Send you resume and cover letter to: careers@righteye.com